Shipping Policy

Welcome to HOME-SWEET.BE (hereinafter referred to as “the Site”).

Our priority is to provide you with a pleasant and secure shopping experience while complying with the laws and regulations in effect in Belgium. This exchange policy outlines the rules and procedures you must follow if you need to return or exchange a product or service purchased on the website.

1. Consumer Legal Rights

As a buyer, you are entitled to the legal rights of withdrawal and warranty as defined by the Belgian Economic Code.

You have the right to cancel your purchase without giving a reason within 14 days of receiving the product or entering into the service contract.

1. Return and Exchange Policy

3.1. Cancellation Period:

In accordance with Belgian law, you have 14 days to exercise your right of withdrawal from the date of receipt of the product or the conclusion of the service contract. To exercise your right of withdrawal, please notify us of your decision in writing [insert contact information here, such as an email address or a contact form].

3.2. Return Policy:

The product or service must be returned in its original condition, with all accessories, packaging, and labels. The buyer is responsible for return shipping costs, unless the seller made a mistake in the delivery or the product is defective. Returns must be made within 14 days of notification of withdrawal.

1. Warranty

Products and services purchased on the website are covered by the statutory warranty of conformity provided for under Belgian law and the warranty against hidden defects. If you encounter any problems or find that a product does not conform, please contact us for assistance.

1. Compliance with European Regulations

We would like to emphasize that the products and services offered on our website comply with current European regulations, particularly with regard to product safety and consumer rights.

In accordance with Regulation (EC) No. 765/2008, products made available on the European market must comply with the essential health and safety requirements. Sellers on our site are required to comply with these standards and to ensure that the products they offer meet these requirements.

Directive 2011/83/EU on Consumer Rights: We are committed to respecting consumer rights as defined in this directive, including the right to cancel within 14 days and the statutory warranty of conformity.

We are committed to ensuring that all products and services available on our website comply with these European standards and regulations to ensure your safety and satisfaction as a consumer.

1. Contact

If you have any questions or concerns regarding our exchange policy, or if you wish to exercise your right of withdrawal, please contact us.

1. Changes to the Exchange Policy

We reserve the right to modify this exchange policy at any time. Any changes will be posted on the website and will apply to purchases made after the effective date of the change.

Last updated: January 14, 2025

SILK ROAD INVEST