1) Access conditions

The customer must guarantee suitable access for the passage of bulky packages:

• Ground floor residence

or

• Compatible elevator (cabin dimensions, door opening, payload).

If neither of these 2 conditions is met, booking a freight elevator is necessary.

Considered non-compliant access: spiral staircases, narrow stairwells, lack of clear space, severely restricted access, lack of reasonable parking.

2) Mandatory prior verification by the customer

The customer agrees to:

• Consult the "Package dimensions" mentioned on the product sheet.

• Verify, prior to delivery, that packages can be delivered without difficulty to the desired location (doors, corridors, stairs, elevator, interior and exterior access).

The company cannot be held responsible for an impossibility of delivery due to a lack or error in verification.

3) Prior information in case of restricted access

The customer must inform customer service at least 48 hours before the delivery date of any access constraints that may require specific means (freight elevator, complex access, significant carrying distance, etc.).

The eventual installation of a freight elevator will incur additional costs (< 80€).

4) Impossibility of delivery on D-Day

In case of non-compliant access observed on the day of delivery, and for reasons of personnel and property safety:

• Delivery may be interrupted or postponed.

• Fees may be charged (e.g., second visit, specific assistance, lift, waiting time).

No compensation can be claimed from the service provider.